We appreciate your purchase from our website, and we are committed to providing high-quality products and customer service. However, we understand that sometimes things can go wrong, and you may need to return or exchange a product. Please read our Returns and Refunds Policy carefully before making any return or refund requests.
Return:
We accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g., wrong item or damaged item, faulty item). You can return (any/all) the products you have purchased directly from our website within 30 days of receiving the item.
For item exchange due to any problem, please contact our customer service via support@martlia.com and we will try our best to resolve the problem.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, make sure to send the requestfor the return of the product with photos of evidence of damaged/broken/wrong items to our email support within 7 business days from the arrival date. Otherwise, we cannot accept your return for a refund.
Note that:
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure you that it will be returned successfully to our return address, and we will NOT refund it in this case.
Please do not send your return to the address on your package. That is not our return address, and we will not take responsibility for any return package without confirmation or notice from us.
Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will not take any responsibility for any return package without a confirmation notice from us.
Refund:
For the damaged, wrong, error item: our policy lasts 7 days from the arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
For unsuccessfully delivered items: Any item that is unsuccessful to be delivered due to reasons such as customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligiblefor return and refund. We will NOT refund you in case you REFUSE to receive it either.
For other reasons, please contact our customer email and we will try our best to deal with your problem.
Note:
Shipping fees will NOT be refundable once items have been shipped.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (2-8 business days) before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@martlia.com.
BUST:Â Measure under your arms around the fullest part of your bust. Make sure to keep the tape level!
WAIST:Â Make sure the measuring tape fits comfortably as you measure around the narrowest part of your natural waist.
HIPS:Â Stand with your feet together, and measure around the widest part of your hips.
Note:Â This guide provides general sizing information only, and fit can vary depending on style and brand. For more specific sizing information on the product, please feel free to contact us.
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– Rosalinda
I got excellent support for this item. They were patient with me, and helped me solve my issue. I recommend this company 100%
– Frances
I want to say thanks to the support team for helping with my continuously silly questions, you’re the best!
– Brian
I like this item and also the customer service of them.
– Lavinia
Been using it for a while, I usually don’t write a review but this time I am truly convinced to write.
– Paige
I want to say thanks to the support team for helping with my continuously silly questions, you’re the best!
– Abelardo
Good response from the support.
– Darrell
I like this item and also the customer service of them.
– Abraham
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Been using it for a while, I usually don’t write a review but this time I am truly convinced to write.
– Myriam
Been using a lot of items, this one is obviously the best
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Been using a lot of items, this one is obviously the best
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– Tavares
The item and the design are very cool. Also the support is amazing, they always help you with any detail that you have.
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Been using a lot of items, this one is obviously the best
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I want to say thanks to the support team for helping with my continuously silly questions, you’re the best!
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– Cathy
I got excellent support for this item. They were patient with me, and helped me solve my issue. I recommend this company 100%
– Caroline
I received a personalized and attentive treatment. Thanks to this deal, I was able to find a solution to my problem in a short time. 🙂
– River
I want to say thanks to the support team for helping with my continuously silly questions, you’re the best!
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– Miracle
Been using a lot of items, this one is obviously the best
– Edison
An awesome product with great flexibility. The customer support is superb. I recommend this without any doubt.
– Vern
I like this item and also the customer service of them.
– Amina
Been using it for a while, I usually don’t write a review but this time I am truly convinced to write.
– Jakob
Been using it for a while, I usually don’t write a review but this time I am truly convinced to write.
– Haley
The item and the design are very cool. Also the support is amazing, they always help you with any detail that you have.
– Rozella
Wished I had found this sooner, it took me a lot of money and time until I found my dream product here!
– Verona
I want to say thanks to the support team for helping with my continuously silly questions, you’re the best!